Quality is something that you can not only see, but feel. At Clements & Porter, our team of craftsmen strive to make attire that is built to the highest garment standards, ensuring long-lasting beauty and comfort. Nothing can ruin your wedding or special day more than discomfort (or worse, a wardrobe malfunction), so we utilize only the finest materials and procedures to craft a flawless product.
Our Materials
At Clements & Porter, our dressmakers work with only the highest quality materials and fabrics. They are beautiful to the eye, shine in the light, and are smooth and comfortable to the touch. Our fabrics include the finest Satin, Chiffon, Taffeta, Organza, Matte Satin, Elastic Woven Satin, and Silk-like-Satin.
Fine Fabrics
Poor quality fabrics are light, wrinkle easily, and have lackluster gloss. At Clements & Porter, we use 395 Taiwan or 4810 Satin, which are 30-3 grams heavier per square meter than average satins, have a natural glossy shine, stay smooth to the touch, and are easy to wash or iron.
Beading
The beauty of a wedding dress or evening gown is in its details. Clements & Porter's embroidery, sequins and beadwork are hand-sewn for a classic, intricate look that shines brilliantly in the light.
Our Craftsmanship
Our talented dressmakers work tirelessly to deliver your dream dress just as you have pictured it. From the interior construction and lining to the beads and embellishments, they pay close attention and care to ensure no stitch is out of place.
Fine Sewing
Poor stitching bunches, rips, and lays wrinkled when worn. Clements & Porter uses only the finest threads to create strong stitching that is seamless and secure.
Boning & Lining
Boning, or "Corsetry," is what supports the shape of your dress and prevents wrinkling. Without these "bones," dresses fall flat and are scratchy and uncomfortable to the touch. Clements & Porter uses approximately 14 bones, depending on each of its dresses, to ensure the garment holds its shape. Bones are expertly placed and capped to prevent puncturing through the lining and secure the curves of the dress.We also use Hard Net Lining that further helps secure the shape of your dress, without feeling restricting and eliminating the need for a petticoat.
Interior Construction Built for Comfort
Wedding dresses with poor interior stitching and construction are uncomfortable against the skin and can result in an overall poor external appearance. Clements & Porter's skilled craftsmen strive for tidy seams that are comfortable to the touch and secure.
Built-In Bras
At Clements & Porter, we know that comfort is key when it comes to a wedding dress or evening gown. For any woman, an important feature of this is the inclusion of a built-in bra. Dresses with poor or no built-in bra may result in movement when worn, in turn affecting the shape of your dress as well as your comfort. At Clements & Porter, our dresses have built-in bras that offer support, comfort, and enhance the shape of your gown during long wear.
Returns & Refunds
Return Policy
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses,clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Sizing or Fitting Issues
As all of our dresses and clothing are hand-sewn and custom-tailored, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
1. Item is not the size you ordered
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
2. Your item is the size you ordered but does not fit
Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on ClementsAndPorter.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Overdue Orders
If an item cannot be shipped by the time originally stated, Customer Service will offer you the option of keeping or canceling your order. Customers whose item(s) are overdue by no more than 10 days can choose to cancel the item(s) and get a full refund, or keep the item(s) and get a 30% reimbursement upon delivery. Customers whose item(s) are overdue by more than 10 days have the option of canceling for a full refund, or keeping the item(s) at no cost except shipping fees.
Items that cannot be returned or exchanged:
- Personalized items, swatches, and dyed items.
- Perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie).
Return Process
- Contact Customer Service within 7 days (30 days for defective or incorrect items) of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
- Once Customer Service has approved your request, please send the item and the completed Product Return Form back to within 5 days.
- Once received at our facility, your return will be processed in 5 to 7 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
Cancellation Policy
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our clothing and some accessories (including shoes, sashes, and wraps) are made-to-measure, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
For all Wedding Dresses, Wedding Party Dresses, Special Occasion Dresses, Customized Dance shoes, Made-To-Order Sashes, Made-To-Order Wraps, Personalized Ceremony Sand & Favors, Personalized Jewelry, Cheongsam, Uniforms, and any other Personalized items:
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
For all Coats & Jackets, Shoes, Lingerie, non-Made-To-Order Sashes, non-Made-To-Order Wraps, non-Personalized Reception & Favors, non-Personalized Jewelry, non-Customized Dance Shoes, Dancewear, Dance Accessories, Headpieces, Jewelry (except Jewelry Boxes), Handbags, Gloves, Swatches, Wedding Veils, Wedding Flowers, Wedding Garment Bags:
- Orders can be cancelled for a full refund up until shipment.
- For all orders: Once your order has been shipped, it can no longer be cancelled.
Shipping
Clements & Porter ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely.
We only use the most trusted shipping companies, like DHL, EMS and UPS.
Shipping Time
Total delivery time consists of the time it takes to process your order, and the time it takes to ship them to your door.
Processing time differs from category to category. Refer to the table below for more precise processing and shipping times.
| Category
| Order Processing / Tailoring / Manufacturing Time(business days)
| Shipping Time(business days)
| Total Time(business days)
|
| Wedding Dresses |
20 - 25 |
3 - 8 |
23 - 33 |
| Wedding Shoes |
12 - 15 |
3 - 8 |
23 - 33 |
| Wedding Invitations |
5 - 10 |
3 - 8 |
8 - 18 |
| Other Accessories |
3 - 6 |
3 - 8 |
8 - 18 |
| Special Occasion Dresses |
20 - 25 |
3 - 8 |
23 - 33 |
*Note: Due to longer customs clearance times, Standard Shipping times have been extended to 15-25 days for Brazil and 8-15 days for all other destinations in Latin America.
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